Productivity interview: Volker Moser “Focus on making clients happy first, and then make sure your products and services are being delivered well permanently”

Volker Moser pic

Productivity interview: Volker Moser “Focus on making clients happy first, and then make sure your products and services are being delivered well permanently”

I’ve met Volker back in 2010 and I was impressed by his work with City Compass and Romania-Insider.com. Volker is an Intercultural Consultant/Coach for international top executives and their families on doing business and living in Romania. He also has a lot of other projects going on, including Feel at Home Fair. He answered me some questions on productivity.


Costin Ciora: What does productivity mean to you?

Volker Moser: Individually, getting things done, being efficient & on top of things and enjoy work at the same time; at a company level, growing organically with happy clients and employees.

C.C.: How does a productive day look like for you?

V.M.: It depends very much of the type of work day I’m having – there are productive days when I successfully manage to do the main thing that I planned – e.g. training days, days full of meetings, and regular work days, which I consider productive if I get as much done as possible.

C.C.: What are your daily habits?

V.M.: With two kids and very busy work schedules both for my wife and myself, it’s pretty difficult to have daily habits other than the structure that your day takes once your kids start going to school/ kindergarten. I try to meditate at least 10 minutes every day, exercise as much as possible and have some daily family time apart from the different business activities that need to be done.

C.C.: Between multi-tasking and focus on 1 activity, what is your style?

V.M.: I’m always planning the next thing to do and, if possible, preparing for doing it, so most of the time I find myself multitasking without necessarily intending to.

 C.C.: What tools (apps?) do you use?

V.M.: I like to always try new apps that have the potential to help with productivity and see how they fit with my activity, as I’m always automatizing parts of my workload. I’m using Podio at work; it gives a great overview for everyone, does a lot of things, and allows integration with multiple apps; G-suite – Email, Drive, Calendar; Dropbox. I started using Slack lately, but am not used to it that much yet. For meditation, I use Headspace.

C.C.: What is your opinion on the impact of technology today? There are things that capture your attention (social media) but also a lot of productivity tools.

V.M.: Obviously, the technology has increased productivity a lot and is continually doing so, but it also has the potential to greatly diminish it – at a personal level there are things that capture your attention all the time, especially if you’re looking for some procrastination time, but also team – wise as we’re very much relying on it. Most of our team members work virtually, especially with www.Romania-insider.com. Virtual communication is not the same as face to face communication, that makes it harder, but we try to have different means of communication in order to make up for this.

C.C.: How do you manage your email inbox?

V.M.: I read everything that seems important, delete what’s clearly not important, and leave unread what I’ll do later. I should definitely do it better, as this obviously goes to a high number of unread e-mails, and there’s never enough time to clean your inbox.

C.C.: What is the best advice that you could give on increasing productivity?

V.M.: Focus on making clients happy first, and then make sure your products and services are being delivered well permanently. With these 2 in mind and prioritzing them, I find myself quite productive.

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